How we use your personal data.

Website visits

Our hosting and security providers process technical details, including your IP address and the requested page, to serve the website and limit abuse. We do not use advertising tracking. A functional cookie remembers your language.

Device requests

We collect your name, email address, equipment type, brand, model and request to assess it and contact you. Requests are stored in the restricted administration area and are not automatically used for newsletters or advertising. They are deleted no later than 12 months after receipt. You can ask for earlier deletion.

Cloudflare Turnstile checks for automated abuse and processes technical browser and connection information.

Using JOXU

We use your name and email address for your account. Your password is stored as a non-readable verification hash. Energy planning uses your settings and available installation data, including location, consumption, solar, battery and connected equipment.

Connecting a car may require its vehicle identifier and battery readings. Stored provider credentials are encrypted where required. Some credentials and one-time codes are processed only during sign-in. Support can observe your account only when you allow it.

Reasons for processing

We process account and equipment data to deliver the service you request, and contact data to handle your enquiry. Technical security processing serves our legitimate interest in a safe, reliable service. We ask separately where an additional feature needs consent.

Service providers

We use Kamatera for hosting, Cloudflare for protected access and CAPTCHA, and may use Microsoft 365 for email contact. Device connections exchange necessary data with the manufacturer. We do not sell your personal data.

Some suppliers operate internationally. Transfers outside the European Economic Area require appropriate safeguards, such as an applicable adequacy decision or European contractual arrangements. Ask us about the providers and arrangements relevant to your situation.

Retention

Account and installation data is needed while you use the service. You can request deletion or use JOXU’s account deletion function. Legal obligations or handling a dispute may require longer retention. Backups are not changed individually straight away, so deleted data may temporarily remain there.

Your rights

You can request access, correction, deletion or a copy of your data, object to processing or request a restriction. You can withdraw consent. Contact [email protected] or [email protected]. We normally respond within one month and may verify your identity. You can complain to the Dutch Data Protection Authority at autoriteitpersoonsgegevens.nl.